Effective Date: 09-04-2025

At Ziqsa.com, we want to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a return and refund policy in accordance with the guidelines below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The product must be returned within [insert number of days, e.g., 14 days] from the date of delivery.

• The product must be unused, in the same condition as when you received it, and in its original packaging.

• Some items, such as perishable goods, intimate items, or personalized products, are not eligible for return.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at [Insert contact email/phone number] with your order number and a description of the issue.

2. Provide photos of the product (if applicable), and describe the reason for the return.

3. Our team will provide you with a return authorization and instructions on how to return the item.

3. Return Shipping Costs

• If the return is due to a defective or incorrect item (e.g., damaged during delivery, wrong product shipped), Ziqsa.com will cover the return shipping costs.

• If the return is due to personal preference (e.g., changing your mind, ordering the wrong size), the customer is responsible for the return shipping fees.

4. Refunds

Once your returned item is received and inspected, we will send you an email notification confirming the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within [insert number of days, e.g., 7-10 business days].

• If the product is returned in damaged condition or is not eligible for return, we reserve the right to deny the refund.

5. Exchanges

• We currently do not offer direct exchanges. If you would like a different size, color, or product, please initiate a return and place a new order.

6. Damaged or Defective Products

If you receive a damaged or defective item, please follow the return process and provide clear photos of the issue. We will process a full refund or send a replacement, depending on your preference.

7. Non-Returnable Items

The following items are non-returnable:

• Gift cards

• Downloadable software products

• Items marked as non-returnable in the product description

• Opened and used cosmetics or beauty products

• Perishable goods (e.g., food items)

8. Contact Us

If you have any questions regarding our return policy, please feel free to reach out to us at:

• Email: info@ziqsa.com

• Phone: +8801987779149

• Address: Dhaka, Bangladesh