Effective Date: [Insert Date]

At Ziqsa.com, we are committed to providing excellent customer service. Our Support Policy outlines the assistance we offer to help you with any issues or concerns you may have regarding your shopping experience.

1. Customer Support Availability

• Our customer support team is available [Insert Support Hours, e.g., Monday to Friday, 9:00 AM to 6:00 PM].

• You can contact us via email, phone, or live chat for any questions or issues you may encounter.

2. Support Channels

• Email: You can reach us by sending an email to [Insert Support Email Address] for assistance with orders, refunds, returns, and general inquiries.

• Phone: Call us at [Insert Support Phone Number] for urgent support needs.

• Live Chat: You can chat with one of our customer service representatives directly through the live chat feature on our website.

3. Types of Support We Provide

• Order Issues: Help with tracking, updating, or modifying an order.

• Product Information: Assistance with product specifications, availability, and descriptions.

• Returns & Refunds: Help with initiating returns, exchanges, or refunds in accordance with our Return Policy.

• Shipping & Delivery: Information on shipping options, estimated delivery times, and tracking your shipment.

• Account Support: Assistance with account creation, login issues, and password resets.

• General Inquiries: Answers to any general questions you may have about our products, services, or policies.

4. Response Time

• We aim to respond to all support inquiries within [Insert Time, e.g., 24-48 hours].

• For urgent issues, please contact us via phone or live chat for immediate assistance.

5. Service Limitations

• While we strive to provide the best service, Ziqsa.com cannot provide support for certain issues outside our control, such as:

  • Issues caused by third-party services (e.g., payment gateways, shipping carriers).

  • Products damaged due to misuse or improper care after delivery.

  • Any requests for refunds or returns not meeting the criteria outlined in our Return Policy.

6. Self-Help Resources

Before reaching out to our support team, we recommend you check our FAQs and other helpful resources available on our website:

• FAQs: [Link to FAQ page]

• Help Center: [Link to Help Center page, if available]

• Shipping & Delivery Information: [Link to Shipping Policy page]

7. Escalation Process

• If your issue has not been resolved satisfactorily, you can request to escalate the matter to a senior support representative. We will work to resolve your issue as quickly as possible.

8. Contact Us

For any support-related questions or inquiries, please contact us through one of the following methods:

• Email: info@ziqsa.com

• Phone: +8801954671122

• Live Chat: Available on our website.

• Address: Dhaka, Bangladesh